mock data · numbers tick live · rotate phone or open on desktop to see the big screens full-size
pulse
Bing Lee · contact centre
live—
Voice · Aircall in queue
3
longest wait 0:41free 5
Email · Freshdesk open
128
overdue 11new 64
Chat · Crisp+Freshchat waiting
7
Crisp 4Fchat 3
On site GA4
247
Sales today NetSuite
$84.2k
Resolved
412
Avg wait
1:12
SLA <30s
88%
Ready to ship NetSuite
186
Waiting on stock NetSuite
43
Click & collect NetSuite
online · store pickup
61
pulse-cc.bingl.ee
pulse
manager · contact centre
live—
Voice queue
3
wait 0:41abandoned 2.1%
Chat waiting
7
Crisp 4Freshchat 3
Email open
128
overdue 11
Callbacks pending
9
oldest 17m
Customers on site (GA4)
247
Sales today (NetSuite)
$84.2k
SLA · answered <30s
88%
Resolved today
412
Avg handle
4:38
CSAT
4.6
Agents on floor8 / 11 online
Fulfilment · NetSuitepolled 30s
Ready to ship186
Waiting on stock — backordered43
Click & collect waitingonline order · store pickup61
Aircall · webhooksCrisp · RTM Freshchat · webhooksFreshdesk · 30s NetSuite · 30sGA4 · 60s
pulse
contact centre
live
viewer · public
centre status
Busy
in queue now
10
Voice · Aircall
longest wait 0:41 · 5 free
3
Chat · Crisp + Freshchat
Crisp 4 · Freshchat 3
7
Email · Freshdesk
overdue 11 · 64 new
128
On site · GA360
247
Sales today
$84.2k
SLA <30s
88%
Resolved
412
📦 Ready to ship186
⏳ Waiting on stock43
🛍️ Click & collect waitingonline order · store pickup61
AircallCrispFreshchat FreshdeskNetSuiteGA360
Agents on floor · 8 / 11 online
Callbacks pending
Oldest waiting17m
Pending total9
SLA targets
Voiceanswered within sec
Chatfirst reply within sec
Emailfirst response within hrs
Business hours · Australia/Sydney
Mon – Fri08:00 – 18:00
Sat09:00 – 17:00
Sunclosed
After-hours rule
Hold, then countafter-hours counts once started
pulse-cc.bingl.ee/admin
pulse
admin · contact centre
Workspace SSO · admins only

SLA targets

VoiceCalls answered within sectarget %breach sec
ChatFirst reply within sectarget %breach sec
EmailFirst response within hrstarget %breach hrs

Tile thresholds — when a metric escalates

Metric▲ medium ≥▲ critical ≥
Voice · queue depth
Voice · longest waitsecsec
Chat · waiting
Email · overdue
Highlight styleGradientSolid (wall)Numberflash critical

Business hours Australia/Sydney

Monopen  to 
Tueopen  to 
Wedopen  to 
Thuopen  to 
Friopen  to 
Satopen  to 
Sunclosed

Public holidays — treated as closed

26 Jan · Australia Day10 Apr · Good Friday13 Apr · Easter Mon 25 Apr · Anzac Day8 Jun · King's Birthday25 Dec · Christmas + add date

How after-hours time is counted

Hold the clock until next open, then count continuously
Out-of-hours arrivals don't accrue wait until you open. Once the clock starts, after-hours time does count.
Business hours only
Subtract every closed period, including overnight, even for items already waiting.